Terms and Conditions

Revision of Goods & Services Tax (GST)

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Based on the Singapore Government’s announcement in Budget 2022, GST rate will be increased from 8% to 9% with effect from 1 January 2024. As such, GST will be charged at 9% for any tax invoices or sale orders issued on or after 1 January 2024.

For those tax invoices or sale orders issued before 1 January 2024, but delivery date is scheduled on or after 1 January 2024, full payment must be received and reflected in our bank accounts on or before 31 December 2023. For cheque payment, please ensure the cheque reaches us by 28 December 2023 to ensure cheque clearance on time.

If no payment was made based on the above cut-off date, we are required to reissue a new tax invoice or sale order after 1 January 2024 to charge the GST at 9% according to the transitional rules for rate change by IRAS, and you must make payment based on the new tax invoices or sale orders with GST charged at 9%.

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General Terms and Conditions

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The following Terms and Conditions apply to all menus –

• All items, menus and confirmation are subjected to availability on first-come-first-served basis.
• All items, menus and prices are subjected to change or withdrawal at the sole discretion of the company, without prior notice.
• We reserve the right to change the dish to another of equivalent value without prior notice, due to seasonality.
• For orders above $1,000, a 50% deposit of the total bill is required.
• Deposit is non-refundable and should be utilised within 1 month from the date of cancellation.
• To enjoy promotional pricing, orders must be confirmed at least 72 hours in advance.
• Food is best consumed within 3 hours with warmers and 1 hour without warmers.
• All prices quoted are exclusive of GST.
• Prices are subjected to prevailing GST and a 10% Service Charge.
• Menus and prices quoted in brochures are subjected to change.
• Any damages to the equipment will be chargeable to the customer.

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Transportation and Setup Charges, Additional Surcharges

• Classic Spread: $90 ($98.10 w/ GST) per trip
• CaterBox and Gastronomic Box: $45 ($49.05 w/ GST) per trip
• Cocktail Reception (Pick Me Up, Bites and Bashes): $90 ($98.10 w/ GST) per trip
• Drop-off Catering (Drop & Go, Gastronomic Box): $45 ($49.05 w/ GST) per trip
• Tea Reception (Teatime, Light Refreshment, Mini High Tea):
• Teatime menu & Light Refreshment: $90 ($98.10 w/ GST) per trip
• Mini High Tea: $45 ($49.05 w/ GST) per trip
• Co’s Feasting Set: $45 ($49.05 w/ GST) per trip
• Take 15: $135 ($147.15 w/ GST) for half-day seminar and $130 ($141.70 w/ GST) for full-day seminar.
• Takeout 15: $90 ($98.10 w/ GST) for half-day seminar and $100 ($109.00 w/ GST) for full-day seminar.
• Sit-down Banquet: $150 for every 50 pax ($163.50 w/ GST).
• An additional surcharge of $10 ($10.90 w/ GST) will apply for delivery to offshore areas (Sentosa and Jurong Island) and Central Area denoted by the first 2 digital of the postal code:
      o Robinson: -01, -04, -05, -06, -07, -08
      o Marina Square: -03, -17
      o Orchard: -22, -23
      o Bras Basah: -18, -19
• An additional 10% Service Charge applicable for all orders for Waste Management, Labour & Equipment set up. This charge will apply to Classic Spread, Cocktail Reception, Tea Reception, Seminar Packages and Sit-down Banquet.
• Early delivery surcharge varies between $50 - $150 for Drop Off Menu, $100 - $200 for Buffet, subjected to approval

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Order Confirmation

• Orders will only be processed when we receive an acknowledgement through SMS or email.
• Any amendments must be made at least 2 working days prior to the event date. For any last-minute amendments (made less than 2 working days), a Handling Fee will apply.

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Delivery

• Actual delivery time may vary 30 minutes before or after the stipulated delivery time.

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Payment Methods

• We accept payment via PayNow, Credit Card, Debit Card or Cheque upon delivery.
• All payments must be made in full at least 2 working days before an event.
• For Corporate Orders, cheques must be crossed and made payable to CaterCo Concepts Pte Ltd only.
• A 3% Administrative Charge will be levied for payments by Credit and Debit cards. The prevailing GST is chargeable on top of the Administrative Charge.
• All self-collection orders and delivery to non-residential addresses must be paid full in advance.

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Cancellation of Order

• Any cancellation of orders by customers must be done in writing to our sales representative at least 2 working days before the event date. After which, the following Cancellation Charges will apply:
      o Cancellation made 1 working day (after 12pm) prior to event date: 50% of total bill will be charged
      o Cancellation made on the day of the event: 100% of the bill will be charged
• For any cancellations done after payment has been made (i.e. should there be a need to process a refund), an Administrative Fee of $100 ($109 w/ GST) will be applicable.

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Menu-specific Terms and Conditions

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Classic Spread

• Vegetarian options available upon request.
• Complete buffet table layout with skirting & warmers. Full set of disposable wares and serviettes provided.
• Promotions are not applicable to Contracted Menu or Contracted Venues.
• Orders to be made at least 3 working days in advance.
• All menus are not applicable for any events at The Star PAC, National Gallery, Cathey Cineplexes, Gardens by the Bay and Jewel Changi Airport.
• GeBIZ Menus are not applicable at all contracted and partner venues.
• A weekend surcharge of $1 per guest applies on all orders delivered on a Friday or Saturday.
• For buffet setups at any landed property, it will be done at ground level.
• We are unable to accept any orders at delivery addresses without direct lift access.
• All requests for collection the following day after event will be chargeable at $100-$200 per trip.

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CaterBox

• Vegetarian options available upon request.
• Minimum Order Quantity (MOQ) for each CaterBox type applies accordingly. Please refer to individual menus for specific MOQ.
• Maximum of 2 CaterBox types with a minimum of 20 sets per type is allowed per order.
• Individually packed disposable cutlery and serviettes will be provided.
• All CaterBoxes are packed in disposable bagasse packaging.
• Food is best consumed within 1 hour upon delivery.
• Orders must be placed at least 3 working days in advance.

Cocktail Reception: Bites & Bashes

• Vegetarian options available upon request
• Complete buffet table layout with skirting and warmers will be provided.
• Full set of disposable wares and serviettes will be provided.
• Orders to be made at least 5 working days in advance. - Food is best consumed within 3 hours upon delivery.
• Rental of bistro table with cover is available at $40 ($43.60 w/GST) each before GST , with floral centrepiece at $45 ($49.05 w/ GST) each
• Optional hiring of service staff for up to 4 hours at $150 ($163.50 w/ GST) per staff, additional hour chargeable at $35 ($38.15 w/ GST) per hour
• Optional upgrade to premium disposable ware at $5 ($5.45 w/ GST) per guest.
• Optional upgrade to porcelain ware and glasses at $6 ($6.54 w/ GST) per guest.

Pick Me Up (Butler Service)

• Vegetarian options available upon request
• Orders to be made at least 5 working days in advance.
• Food is best consumed within 3 hours upon delivery.
• Mandatory hiring of Uniformed Chef for up to 4 hours at $200 ($218 w/ GST) per chef
• Mandatory hiring of Service Staff for up to 4 hours at $150 ($163.50 w/ GST) per staff
• Mandatory hiring of Event Manager for up to 4 hours at $200 ($218 w/GST) per staff
• Rental of bistro table with cover is available at $40 ($43.60 w/GST) each before GST , with floral centrepiece at $45 ($49.05 w/ GST) each

Drop-off Catering: Drop & Go

• Vegetarian options available upon request.
• Food will be served in microwavable containers.
• Full set of disposable wares and serviettes will be provided.
• Table for food and warmers will not be provided.
• No collection is required after.
• Orders must be placed at least 3 working days in advance.
• Food is best consumed within 1 hour upon delivery.

Drop-off Catering: Gastronomic Box

• Vegetarian options available upon request.
• Orders must be made at least 5 working days in advance.
• Food is best consumed within 3 hours upon delivery.

Tea Reception

• Surcharge of $1/pax applies for orders with delivery between 10.30am to 1pm and 4.30pm to 7pm
• A weekend surcharge of $1 per guest applies on all orders delivered on a Friday or Saturday.

Personal Feast: Co’s Feasting Set

• Vegetarian options available upon request.
• Minimum Order Quantity (MOQ) for each menu type applies accordingly. Please refer to individual menus for specific MOQ.
• Maximum of 2 menu types with a minimum of 20 sets per type is allowed per order.
• Orders to made at least 3 working days in advance.
• Food is best consumed within 1 hour upon delivery.

Seminar Packages: Take 15, Takeout 15

• Vegetarian options available upon request.
• Complete table layout with skirting and warmers.
• Full set of disposable ware and serviettes provided.
• Orders to be made at least 3 working days in advance.
• Food is best consumed within 3 hours upon delivery.

Sit-down Banquet

• Vegetarian options available upon request.
• Complete dining setting with linen napkins, full set of porcelain ware and glasses.
• Orders to be made at least 7 working days in advance.
• Mandatory hiring of Uniformed Chef for up to 4 hours at $250 ($272.50 w/GST) per chef
• Mandatory hiring of Service Staff for up to 4 hours at $150 ($163.50 w/ GST) per staff.
• Western Sit Down:
  • Rental of 6ft Round Table with Tablecloth at $50 ($54.50 w/GST) – for 10 pax
• Chinese Banquet:
  • Rental of 5ft Round Table with Tablecloth at $35 ($38.15 w/GST) – for 10 pax
  • Rental of 6ft Round Table with Tablecloth at $50 ($54.50 w/GST) – for 10 pax
• Rental of cushion chair with seat cover at $12 ($13.08 w/GST) each before GST
• Rental of bistro table with cover is available at $40 ($43.60 w/GST) each before GST , with floral centrepiece at $45 ($49.05 w/ GST) each.
• Floral centerpiece for round table available at $60 ($65.40 w/ GST) each

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Unlock & Indulge Terms and Conditions

• Promotion is valid from 1 May to 30 June 2026, with orders to be delivered on or before 30 June 2026.
• Orders must be placed at least 3 working days in advance.
• The $16 Insiders’ Pick & Taste of Home Buffet menus are only available with a minimum purchase of at least ONE qualifying item.
• Promotional menus are capped at a maximum of 50 pax per order, From the 51st pax onwards, pricing will revert to the original menu rates of $20/pax (Insiders’ Pick) and $23/pax (Taste of Home), before GST.
• Menu items are fixed as per the selected set. No replacements or changes will be allowed, including for dietary restrictions.
• Orders must be pre-paid; the promotion is not applicable to credit term customers.
• Strictly no amendments to the billing name will be permitted once the order is confirmed, regardless of any circumstances.
• Promotional menus are not valid on block-out dates as advised by sales personnel.
• Increment has to be in multiple of 5 pax
• Transportation & setup fee of $90.00 ($98.10 w/GST) per trip
• Surcharge of $10 ($10.90 w/GST) will apply for delivery to offshore areas (Sentosa and Jurong Island) and central areas denoted by the first 2 digits of the postal code: Robinson - 01, 04, 05, 06, 07, 08; Marina Square - 03, 17; Orchard - 22, 23, 24; Bras Basah - 18, 19
• Full payment via Credit Card, PayNow & Bank Transfer is required to secure your booking. Note that a 3% administration fees is applicable for Credit Card transaction
• For cancellation of order, $100.00 administrative fee will be imposed if prepayment has been made and a refund needs to be processed
• Due to high demand during the festive period, actual delivery time may vary 30 mins (+/-) from the stipulated delivery time
• Promotional prices are subject to GST and service charge.
• Promotion cannot be combined with other promotions, third-party or partner discounts, or contract venues.
• Buffet setups at landed properties will be conducted at ground level only.
• Management reserves the right to amend these terms without prior notice.
• In the event of any dispute, CaterCo Concepts Pte Ltd reserves the final decision.

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Parents' Day Set Terms and Conditions

• Menus are available from 1 May to 30 June 2026
• Minimum order value of $200 for delivery - else only self collection is available
• Full set of disposable wares and serviettes provided
• Comes with HeatPro containers. Food comes in microwavable containers (tables and warmers are not provided), no collection is required after
• Food is best consumed within 1 hour
• Menu is not entitled to further discount unless otherwise stated
• Prices quoted are subject to GST
• Orders must be placed 3 working days prior to event date
• Self-collection is available at 30B #02-00 Quality Road Singapore 618826
• Delivery charge of $45 ($49.05 w/ GST) per trip applicable
• Surcharge of $10 ($10.90 w/ GST) is applicable for delivery to offshore areas (Keppel, Sentosa, Jurong Island) and central area denoted by the first 2 digits of the postal code: Robinson – 01, 04, 05, 06, 07, 08; Marina Square – 03, 17; Orchard – 22, 23; Bras Basah – 18, 19
• Surcharge of $50 – $100 is applicable for delivery to venues without direct lift landing, subject to approval
• CaterCo Concepts reserves the right to exchange dish to another of equivalent value without prior notice, due to seasonality
• In the event of dispute, CaterCo Concepts Pte Ltd holds the final decision

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Frequently Asked Questions ‍

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Q. Why is there a 5% Drop & Go Charge on my order?

A. We are dedicated to providing quality food and service to our customers. To ensure that we can continue to serve you at the highest level of quality and service, we have recently introduced a Drop & Go charge for Drop-off Catering, Bento Catering, Plug and Play and Personal Feast orders. We do this to help with the costs of preparing and packaging food. This is to ensure that we can continue to provide fair remuneration for our team who dedicate their time and effort to delivering successful events one after another.

This Drop & Go Charge covers:
    · Cost of packaging (i.e. microwavable containers and warmer bags for mini buffet orders, bento boxes, carton boxes),
    · Provision of cutlery,
    · Necessary labour to pack your food orders

From the processing of raw ingredients to the cooking and packing of food, catering is a highly labour-intensive industry. The cost of raw ingredients, labour and packaging along the food preparation process chain has also increased significantly in recent years.

This charge allows us to continue providing our customers with quality food and service, while also ensuring we remain financially viable as a business.
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Q. Why is there a 10% service charge on my order with setup?

A. Catering is a service industry like all other food and beverage establishments. The introduction of a 10% service charge covers administrative and processing costs of waste management, labour, and equipment setup.

Many of catering's laborious tasks take place behind the scenes. There are many associated costs that most of our guests may not be aware of:
    (i) Procuring and maintaining buffet equipment (ie. cleaning of heavy and numerous equipment after every use, such as table skirting and buffet warmers)
    (ii) Manpower and disposal charges to collect and process food waste,
    (iii) Labour costs for delivery and setup of each order

While we have absorbed this cost for years, the rapid rise in overhead costs and labour costs has made it difficult to continue to do so.

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