Terms and Conditions


CaterCo Concepts Pte Ltd has established these Terms and Conditions for each customer. Please read the following Terms and Conditions carefully before placing an order from caterco.com.sg , or through CaterCo sales hotline at 6337 3030.

GENERAL T&Cs

  • Member’s price and promotion is not applicable to Contracted Menu / Customised Menu / Contracted Venues.
  • All items, menus and prices are subjected to changes or withdrawal without prior notice at the sole discretion of the company.
  • All promotions and member’s prices are applicable only to orders confirmed at least 3 working days prior to the event date.
  • All prices quoted are subject to GST.
  • Menus and prices quoted in website and printed collaterals are correct at time of publication and are subject to changes.
  • We reserve the right to withdraw or amend any promotional item(s) from the menu where it deemed fit.
  • Food visuals shown are for illustrative purposes only.
  • All items or dishes and Terms & Conditions are subject to change without prior notice.

CATERING

  • Standard delivery hours are from 8.00am to 7.00pm.
  • Nominal surcharge applies for early or late delivery and collection, subject to availability.
  • Food is best consumed within 3 hours (with warmers) / 1 hour (without warmers).
  • Actual delivery time may vary 30-60 minutes before or after the stipulated delivery time.
  • Delivery charge of $40 ($42.80 w/GST) per trip is applicable for drop-off, mini party set and bento orders.
  • Delivery charge of $70 ($74.90 w/GST) per return trip is applicable for all regular buffet orders*.
  • Delivery charge of $100 ($107.00 w/GST) for a full-day seminar / $80 ($85.60 w/GST) for a half-day seminar is applicable.
  • A $10 surcharge applies for delivery to selected areas, such as Sentosa, Jurong Island and Central areas with the following first two-digit postal code: Robinson – 01, 04, 05, 06, 07, 08; Marina Square – 03, 17; Orchard – 22, 23; Bras Basah – 18, 19.
  • Waste Management Handling Fee of $10.00 ($10.70 w/GST) is applicable for all regular buffet orders*.
  • Surcharge of $50 - $100 is applicable for delivery to venues without direct lift landing.
  • Festive surcharge may be applicable for all delivery orders during festive (Chinese New Year, Christmas) periods.
  • Free delivery promotion (if any) for regular buffet orders* is only applicable for orders of $15.00/pax and above, with a minimum of 80 pax per trip and is not applicable for use with other ongoing promotions.
  • Free delivery promotion (if any) for High Tea & Bento menus is only applicable for orders of $1,000 and above per trip, excluding side orders, delivery charges, GST and any other additional charges, not applicable for use with other ongoing promotions.
  • Buffet setup at any landed property will be done at ground level. Please note that we will not be held responsible for any damages during the set-up.
  • For all regular buffet orders*, any damages to the equipment will be charged accordingly.
  • We reserve the right to change the dish to another of equivalent value without prior notice due to seasonality.

*Regular Buffet Menus include The Classic Spread, Take 15 and Bite & Bashes.


PAYMENT METHODS

  • CaterCo Concepts accepts payment via PayNow, Debit and Credit Card (Visa/Mastercard), FAST, Cash or Cheque upon delivery (cheque must be crossed and made payable to “CaterCo Concepts Pte Ltd”).
  • All payments have to be made in full at least 3 working days before an event.
  • A 3% administrative charge will be levied for payments by credit & debit cards. The prevailing GST is chargeable on top of administrative charge.
  • All self-collection orders and delivery to non-residential addresses must be paid full in advance.

AMENDMENT/ CANCELLATION OF ORDER

  • Any amendment or cancellation to the order must be made at least 3 working days prior the event date and verified by our Sales Consultants.
  • For amendments made less than 3 working days, a handling fee will be applicable.
  • Cancellation of orders by customers must be in writing at least 3 working days before the event date and the following cancellation charges will apply:
  • Cancellation made 3 working day (after 12 noon) prior to event date: 30% of the total bill will be charged.
  • Cancellation made 2 working day (after 12 noon) prior to event date: 50% of the total bill will be charged.
  • Cancellation made 1 working day or on the day of the event: 100% of the total bill will be charged.
  • An administrative fee of $100 ($107 w/GST) is applicable for cancellation of orders after payment has been made.
  • The 3% administrative charge for payment by Debit or Credit Card will not be refunded for cancelled order.

How to Contact Us

CaterCo Concepts Pte Ltd
3 & 5 Enterprise Road Singapore 629813